Sunday, 13 December 2015

Did KTMB breech Act 712 article 10 Abuse of dominant position with recent price hike? Will SPAD protect consumer rights?




Keretapi Tanah Melayu(KTM) – a commonly used public transport for daily commute of thousands of fellow malaysians

The Transport Ministry and the Land Public Transport Commission (SPAD) recently started looking into the issue of recent fare hikes, said Transport Minister Datuk Seri Liow Tiong Lai.

He said the complaints from the public had been discussed in the Cabinet. 

Both the ministry and SPAD have been jointly directed to look into the complaints for consideration to be given to children and senior citizens.

Liow said he opposed the decision by Keretapi Tanah Melayu Berhad (KTMB) to repeal the fare concessions for children aged seven and below.



KTMB President Lt Col (R) Sarbini Tijan courting the public to continue supporting KTM

KTMB President Lt Col (R) Sarbini Tijan tries to woo the public into supporting KTM by promising to offer numerous discounts for its customers to cut their cost when using their commuter service.

Sarbini stressed out that the train service would guarantee the safety of a customer’s journey compared to using own transport like motorcycles. He also quoted a statement by Malaysian Institute of Road Safety Research (Miros) researcher Yusof Ghani who said the drastic increase in public transport fares is like affecting the safety of road users in Malaysia as many would shift to private vehicles, especially motorcycles, which is known as the most dangerous form of transportation in Malaysia.

Apart from safety from riding motorcycles which is currently the cheapest mode of commute next to trains, Sarbini also tried to convince the public on pollution reduction on commuting by train rather than personal motorized vehicle.

Despite Sarbini’s argument on safety and pollution reduction, Malaysia Critique could not in any way relate neither argument to justify the recent price hike. Whether or not safety and less pollution is a justifiable cause for a train price hike, Malaysia Critique would allow the readers to decide for themselves.


Transport Minister Datuk Seri Liow Tiong Lai voicing concern over unreasonable KTMB policies

Transport Minister Datuk Seri Liow Tiong Lai, had openly announce his disagreement with KTMB’s new policy which is to move the free ticket from ages below 4 to below 2 while moving the children category from 4 to 12 into 2 to 7 years old which is deemed unreasonable by the public and has created an outcry. Furthermore the recently increase of 4 sen per kilometer from 11 sen per kilometer to 15 sen per kilometer by KTMB is considerably outrageous as it had led to a massive 36% increase in cost of transportation for daily commuters and had hit the public consumer hard especially those who are low to middle income earners.

Ministry and SPAD’s enforcement on taking action is highly valued as there’s been a massive public outcry on the unrealistic 36% overnight increase in fare prices by KTMB in which some may see it as a breach of Act 712 article 10 Abuse of dominant position.

Prime Minister Datuk Seri Najib Tun Razak recently replied by sending a directive for KTMB to halve its Komuter fares for school pupils and university students aged seven to 18. Transport Minister Datuk Seri Liow Tiong Lai vetoed SPAD in a directors meeting to ensure KTMB abides by the decision. Although the children/adult ticket has been resolved, KTMB President Lt Col (R) Sarbini Tijan has yet to answer the public with a valid argument for the price hike. The rakyat hopes Transport Minister Datuk Seri Liow Tiong Lai and Land Public Transport Commission (SPAD) would demand a viable excuse from KTMB for the recent massive price hike.


Youth and Sports Minister Khairy Jamaluddin voicing concern over fare hikes

With all the fare hikes, do you expect rakyat to walk? – Khairy Jamaluddin
The government has been urged by UMNO youth chief Khairy Jamaluddin to refrain from introducing any price hikes as it would burden the people heavily where public transport is a form of necessity for some. Khairy strongly stressed out in the UMNO Youth General Assembly 2015, where enough is enough and the rakyat had clearly had enough of the nuisance and could no longer borne the increased costs that have caused a noticeable impact on burdening their lives.

“Pemuda want the government to stop increasing all hikes at all costs. Enough is enough,” said Khairy Jamaluddin who is Youth and Sports Minister at Putra World Trade Centre on 9 December.
He also instructed that all UMNO youth should argue out on all the toll hikes throughout the country.
“When toll tariffs are increased in the past, we seek the youths to hop on the public transport. But now, after the toll hike, commuter, ERL fares and all other fares are increased too. What choice does the rakyat have, do we expect them to walk,” he added.

Khairy also reminded the Members of Parliament of their ‘aku janji’ back in ge13 not to increase intercity tolls as it had been promised to the rakyat.


Land Public Transport Commission (SPAD) Chairman Tan Sri Syed Hamid Albar

SuaraTV recently reported that Land Public Transport Commission (SPAD) Chairman Tan Sri Syed Hamid Albar confirmed that he had clarify with Rural and Regional Development Minister Ismail Sabri Yaakob that Cabinet infact did not approve the recent KTM price hike. Does this mean there’s a clear breech of Act 712 article 10 Abuse of dominant position where KTMB management had increased the price of train tickets as they please without consulting neither SPAD nor Putrajaya.

Should Putrajaya give SPAD autonomous power in regulating public transport prices as a controlled item?

Attached is the evidence of the accusation by SuaraTV;




Malaysia Critique was not at the location to validate if the statement by Tan Sri Syed Hamid Albar is true or false. Malaysia Critique lets the readers decide if KTM’s price hike is acceptable.



Friday, 11 December 2015

Will UMNO smartphone feature in MARA Digital?

UMNO smartphone

Umno branded smartphone was unveiled on the sidelines of the party annual general assembly today which boots up with an Umno logo and the party's symbol is also reflected on the phone's wallpaper. The smartphone also carries the UMNO logo at the back of the phone. This newly established brand could potentially be a new trend where UMNO members or supporters could carry the UMNO logo around in their pocket.

The phone was developed by Chili Mobile (M) Sdn Bhd in cooperation with the Ministry of science, technology and innovation(MOSTI) and the Malaysian Investment Development Authority (Mida).

The phone comes with a quad-core processor with 2GB of RAM, and sports a 5.5-inch HD IPS display, 16GB internal memory and a 2,500mAh battery. Factory ported with Android 5.0 Lollipop out of the box, possess a dual-SIM and 4G-LTE capabalities. Camera-wise, the smartphone has a 5MP front-facing camera and a 13MP rear camera. The price tag of this phone is an astonishing RM888 which puts it in direct competition with the XiaoMi Mi4 both specification and price wise as both phone has the exact same hardware specification with slight difference in pricing.

XiaoMi Mi4 

However one disadvantage the UMNO phone has over the Mi4 is that the fact where the Mi4 is more updated software wise where it comes with Android 6.0 Marshmallow update which puts it slightly in the lead.

But this post isnt about the Mi4 it is aimed to recommend MARA Digital to include the phone as a featured item. Here's why MARA Digital should consider creating a featured stand just for the UMNO smartphone;
  1. It adds a niche to the digital mall where a certain unique item is sold only at the location and nowhere else
  2. There is a need for product diversification within the digital mall as almost everyone is selling the exact same product which are laptops as stated in yesterday's post.
Here's the prefect location to feature the UMNO smartphone
Feature stand infront of escalator

Guess it wouldnt hurt to get rid of one laptop seller as there's too many laptop sellers. Furthermore the location is the most strategic for a feature as its located right in front of the escalator and would be the first shop anyone would visit.

Another thing that limits the  usability of the UMNO smartphone is a lack of accessories where it is a new phone and has non existence accessories available for the time being(in the future maybe?). Being a new brand smartphone, the parts the phone is built on is also still unknown at the moment and spareparts may or may not be available locally(will someone disassemble one so we know whats inside).

The UMNO smartphone is just a collectors item rather than an actual consumer phone for now as it lacks what every smartphone brand has and needs which is a service center. In the event anything goes wrong with the phone your completely on your own which is why it is not a reliable consumer phone(maybe they'll open a service center @ MARA Digital). Feel free to get an UMNO smartphone if your an avid collector looking for something fresh or just wants to show support but remember it is a collectible item rather than a consumer item.



Thursday, 10 December 2015

Mara Digital might fail due to inexperienced management

MARA DIGITAL the new retail space for consumer electronics and telecommunication products in Menara MARA Kuala Lumpur is officially open for business. Previously nicknamed as Low Yat 2, the space which is located on the third floor of  BUSANA Mall @ Menara MARA. Developed within 3 months time frame, MARA Digital was designed and built by WGN Scan Sdn Bhd who is also responsible to manage it. The retail space houses in total of 38 Bumiputera ICT entrepreneurs that offer variety of consumers electronic products in the form of both hardware and software as well as telco services and after sales services.

  WGN Scan Sdn Bhd the floor manager for MARA Digital.

Malaysia Critique had surveyed the location as a show of support for the first Bumiputera ICT retail space in the country, however we were left disappointed as MARA Digital lack even the most basic needs of a digital mall. The most noticeable flaw would be why is almost the entire floor selling nothing but laptops.

A laptop kiosk

Another laptop kiosk

A supportive laptop kiosk owner

Lenovo outlet selling Lenovo laptops

HP outlet selling HP labtops

And an Acer outlet selling Acer laptops
 Last but not least you guessed it another laptop stand

 However, the real flaw in MARA Digital planning was the lack of all of the most common items any digital mall or computer shop would have. One of it would be an item which every household and offices use which is a Wifi Access Point(AP) or a small router that is used by almost anyone, how could the management had overlooked this. Further more, there are no repair shop in the entire floor, MARA Digital is technically the only digital mall in the entire malaysia that does not offer repair services for any faulty electronics. Despite most of the tenants are clowns selling laptops, we do notice two stores that actually brings in value to the digital mall with their own unique concept.

NARSCO IT

Koperasi COOP2U Bhd

 The reason why NARSCO IT and COOP2U are considered the only tenants whom brings in value would be because only this two stores actually has their own concept compared to every single other stores which sells nothing but laptops. Guess for now Koperasi COOP2U Bhd is the Most Valuable Player(MVP) for the entire MARA Digital outshining even the floor manager WGN Scan Sdn Bhd themselves as COOP2U has the most product uniqueness and brings in best value for the digital mall.

In the event the floor manager WGN Scan should decide to restructure the digital mall MARA Digital, they should definitely keep NARSCO and COOP2U while sacking everyone else as every other tenant in the digital mall brings in no value as everyone is offering the exact same product.

Another issue that need to be strongly emphasis why MARA Digital needs to be restructured for its survival is because it does not provide even the most basic required goods any digital mall provide such as stated above a Wifi router or even simple networking device. Forget about networking devices, the mall does not even provide small accessories such as a USB thumb-drive. And there is also a huge problem where nobody does repair within the mall, how can you have a digital mall where nobody knows how to repair the products sold? The lack or the necessity goods and services would be the main reason for downfall of the digital mall as who would shop at a place where nobody is selling what the consumer needs or wants.

As for consumer support, it is convinced that MARA Digital has more than enough consumer support as it is strategically located at BUSANA Mall @ Menara MARA. There are a stream of offices at Menara MARA to be their anchor customers, so lack of customer support is definitely no excuse should the mall were to fail.

Here's some survival tips for MARA Digital should WGN Scan decide to restructure the digital mall for the sake of survival of the digital mall.

MUST HAVE ! (compulsory)
  1. Hardware Store
  2. Repair Shop
  3. Computer peripherals and accessories
  4. Mobile Accessories
  5. Networking store
  6. Printer store

NICE TO HAVE (Optional not compulsory)
  1. Game store
  2. GPS navigation store
  3. Music store
 We write with absolute professionalism and is in no way biased either company wise, racially, or politically. This review was in no way biased and WGN Scan Sdn Bhd is free to contact Malaysia Critique for consultations on digital mall planning at malaysiacritique@gmail.com

Good luck to WGN Scan Sdn Bhd is managing Digital Mara and we hope you could bring Rural and Regional Development Minister Ismail Sabri Yaakob's vision to a success. Malaysia Critique totally supports Ismail Sabri's idea of a Bumiputera ICT mall, however seeing how its terribly implemented and poorly management of the floor manager, it is a big disappointment as many were looking forward to shopping there. For now it is not recommended for anyone to shop there as odds are what your looking for isnt sold by anybody in MARA Digital.